Refund Policy

One-time purchases

You can request a refund for a one-time (non-subscription) package purchase within 14 days of buying it, from the Purchases page. Tell us why — the seller (and, if needed, an admin) uses that to decide.

You can have one open refund request per purchase at a time. If a request is denied, the purchase itself is unaffected — you keep access to what you bought.

How a request is decided

• The seller decides first. The package’s owner has 7 days to approve or deny a request, from their Payouts page.
• Admin review as a backstop. If the seller hasn’t acted within 7 days, an OpenAgents admin may step in and decide the request instead.
• Approval refunds in full. An approved request refunds the full purchase price back to your original payment method, including the platform fee — there are no partial refunds through this flow. Stripe typically shows the refund within 5–10 business days.

Subscriptions

Subscription packages aren’t refunded through this flow. Cancel anytime from the billing portal (the “Manage subscription” button on Purchases) — you keep access until the end of the period you’ve already paid for, and you won’t be charged again after that.

Not eligible

A purchase isn’t eligible for a refund request when it is:

• older than 14 days,
• a subscription (cancel via the billing portal instead), or
• already refunded, failed, or disputed.